Digital banking, customer experience and financial performance

Determinants of Financial Performance in Chinese Banking

Cross-border Banking and Financial Deepening: The African Experience

Cross-border banking has been important across Africa for a long time, with regional banks taking on a more prominent role only recently. This paper provides an overview over the literature of cross-border banking and financial deepening and inclusion, with a focus on Africa. It also offers suggestive evidence that it is critical to differentiate between different types of cross-border banks wh...

Customer Efficiency, Channel Usage, and Firm Performance in Retail Banking

Innovations in technology and service design have increasingly enabled firms to incorporate self-service technology to augment or substitute for " traditional " employee-provided service channels. Although it is clear that self-service can reduce cost, less is known about how customers utilize self-service channels in a multi-channel service delivery system and the resulting impact on firm perf...

Towards Digital Economy: The Impact of Electronic Banking on Customer Satisfaction among the Pakistan Banking Industry

In this case we analyze the creation process of a firm from the tourism sector that has exploited a business opportunity opened up by new technologies. BookingFax acts as an intermediary between wholesalers of tourism offers and retailers, travel agencies, and even the final consumers themselves. The main objective of this case is to analyze how information technology in the tourism sector has ...

Central Banking , Free Banking , and Financial Crises

Agrowing literature explores the concept of free banking on both a theoretical and an historical basis. George Selgin (1988) sets out the theory of free banking and makes a compelling case that, despite the uniqueness of money, the forces of supply and demand are more conducive to monetary stability, correctly understood, than are the edicts of a central bank. Larry White (1984), focusing on th...